We`ll help you make sure you know exactly what`s in your SLA before you sign a contract with us. Our goal is to set clear expectations and avoid surprises for our customers. We can also fully customize your IBM EOSL server maintenance, storage, or support contracts to ensure you`re getting exactly the services you need. ConvergeOne has been working with IBM for more than 20 years to provide hardware, software, and services that will maximize the performance and lifetime value of assets in a company – production, installation, administration, and IT – and closely tailor them to your business strategy. The city wants to acquire an extended software and hardware maintenance authorization for our existing Power 7 machines for at least one year (until September 30, 2021) and wants a two-year agreement (until September 30, 2022). By September 2022, the city hopes to have turned away from all systems running on the Power7. IBM Software Support Services provides robust coverage for software product upgrades, desktops, and technical support. We take care of all the logistics, including shipping, receiving and storing parts that must take place before the task can be accomplished. We will then set up a field technician who will be on site and repair your IBM device. Once your application is complete and all parties have agreed on a correct solution, your IBM service ticket will be closed. ConvergeOne can also provide you with IBM maintenance consolidation options. In order to simplify the management of hardware and software maintenance and save money, we work with you to verify and consolidate your maintenance as part of an agreement. Depending on your Level Agreement (SLA) service, IBM hardware support service requests will be forwarded to one of our support technicians who will open a service ticket and start troubleshooting within 4 hours.
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